Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at tunguyencivil1990@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tunguyencivil1990@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at tunguyencivil1990@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at tunguyencivil1990@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tunguyencivil1990@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at tunguyencivil1990@gmail.com.
At Horavax, every pair we offer is more than footwear â itâs an exclusive statement of style.
We understand that sometimes a pair might not be the perfect fit or match your expectations. Thatâs why we provide a 30-day return and exchange window to make sure your shopping experience feels as premium as the watches we deliver.
Our goal is to ensure that every customer receives authentic, pristine watches and a return process that is as seamless and trustworthy as our brand.
Return Eligibility â What You Need to Know
To qualify for a return or exchange, please ensure that:
- Condition: The watches must be unworn, undamaged, and in flawless condition, free from any creases, scuffs, or signs of use.
- Packaging: The watches must be returned in their original packaging, including the original box, dust bags, tags, laces, and any accessories included at purchase.
- Proof of Purchase: A receipt or valid proof of purchase is required for all returns and exchanges.
- Return Authorization: All returns must be pre-approved via our support team. Please do not send items directly to the manufacturer or any address not provided by us, as these returns cannot be processed.