Terms of service
At Horavax, every pair we offer is more than footwear â itâs an exclusive statement of style.
We understand that sometimes a pair might not be the perfect fit or match your expectations. Thatâs why we provide a 30-day return and exchange window to make sure your shopping experience feels as premium as the watches we deliver.
Our goal is to ensure that every customer receives authentic, pristine watches and a return process that is as seamless and trustworthy as our brand.
Return Eligibility â What You Need to Know
To qualify for a return or exchange, please ensure that:
- Condition: The watches must be unworn, undamaged, and in flawless condition, free from any creases, scuffs, or signs of use.
- Packaging: The watches must be returned in their original packaging, including the original box, dust bags, tags, laces, and any accessories included at purchase.
- Proof of Purchase: A receipt or valid proof of purchase is required for all returns and exchanges.
- Return Authorization: All returns must be pre-approved via our support team. Please do not send items directly to the manufacturer or any address not provided by us, as these returns cannot be processed.